Your shipping choices and rates are displayed in your shopping cart and at the time of check-out. You may choose the appropriate rate that applies to you. Canadian orders are shipped via Canada Post from our warehouse in Wendake, Québec. Shipping and Handling is usually by the next business day from the time of payment. Canadian residents should receive orders within 10 business days at the latest (usually within 5). You can find more information here: Canada Post.
American orders are sent by Canada Post/USPS from our warehouse in Wendake, Québec, usually within 24 hours from the time of payment. For any Canadian or US order, other shipping arrangements may be made with customer service if required. Delivery times will depend on the specific order, method of shipping, and location. Please contact us if you have questions about shipping for any order.
Shipping for all other international orders will be handled from our warehouse in Wendake Québec, usually within 24 hours from the time of payment. International orders, including shipments to the USA, may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as Fondation de Recherche des 1ères Nations has no control over any foreign duty or additional taxes charged. Also, with regards to Customs, some of the food supplement products offered by Fondation de Recherche des 1ères Nations may require substantial processing in order to get clearance into other countries (particularly the United States, requiring clearance from the FDA or US Customs). In some cases we will not be able to process these types of food item sales outside of Canada.
Please note that order shipments returned to Fondation de Recherche des 1ères Nations due to incomplete/incorrect postal information, failure to pay import taxes or custom duties, or refused entry by customs may be subject to a 20% restocking fee.
Some items/orders may be particularly heavy or large. Therefore, usual shipping & handling rates cannot be honored for these items. In these cases (such as heavy orders, etc) Fondation de Recherche des 1ères Nations will contact you with shipping cost options at which point you can choose the method that suits your needs, prior to processing the order. If your order is being shipped to a particularly remote location (the Canadian North for example), you may also be contacted with shipping information prior to order processing. Fondation de Recherche des 1ères Nations may not be able to honor usual rates to Northern/remote locations. These shipping policies are to ensure that we can find the most economical method to ship orders for both Fondation de Recherche des 1ères Nations and our members.
You will receive a tracking number via email once your order is shipped so that you may track your package online at or by calling Canada Post directly.
Items that are returned to Fondation de Recherche des 1ères Nations due to the wrong address being entered by the customer or due the customer refusing the items or not picking them up from the Postal Outlet when given notice, will incur additional shipping charges and/or restocking and processing fees.
If an item is damaged due to shipping, is incorrect or missing, you must report this at the time of receipt to Fondation de Recherche des 1ères Nations. Fondation de Recherche des 1ères Nations will not be held responsible for any items that have not been reported within 7 days of receipt of your order from the Canada Post or from another courier. If equipment is defective or needs repair and is covered by a Manufacturer’s Warranty, please contact the manufacturer immediately.Partager